FAQ

Q1. Which state and area do we cover for the delivery by our trucks?

Our delivery coverage areas in the US and Canada vary depending on location of the relevant branch.  Please contact to the nearest branch for further details.  See branch map>>

Q2. Do we sell our products to consumers directly?

Unfortunately, we are not open to the public.   We sell to retailers or wholesalers only.

Q3. Is it safe to eat products from Japan after a nuclear power plant accident?

We as a company pride ourselves in taking care of our consumers not only by providing the best products available but safe to eat too. After this crisis occurred in Japan we knew proper measures needed to be taken in order to protect not only ourselves but our consumers from potentially contaminated food.

We work closely with the U.S. Food & Drug Administration (FDA) and they are taking every measure necessary to assure we can offer our customers safe and whole products which have passed all applicable tests and regulations.

For newly arriving products originating from Japan, only products that are deemed acceptable by both the Quality Assurance program implemented by the Japanese Ministry of Health, Labor and Welfare and the policies and directives of the FDA shall be allowed to be distributed by our company.

There are no concerns for imported products that are already in the United States or are in distribution.

Please see detail information as following websites.

• The Japan Ministry of Health, Labor and Welfare
• The U.S. Food and Drug Administration
• Canadian Food Inspection Agency

Q4. How can you set up an account and how long does it usually take to set up the account?

For new customers, you need to fill out the credit application form from Customer Application page.
We also request you to submit a copy of your resale certificate.  The resale certificate form is available online from here.  If you prefer paper application forms, please contact one of our local sales representatives to set up your new account.
It usually takes a few days to establish a new account once necessary forms are submitted.

Q5. What is warning statement about product contains chemicals that causes cancer or reproductive harm?

The warning statement is required by State of California and is called Proposition 65.
The purpose of Proposition 65 is to notify consumers that they are being exposed to chemicals that are known to cause cancer and/or reproductive toxicity, so that consumers can decide on their own if they want to purchase or use the product.
A Proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards or requirements.  For more info >>

Q6. Where can I find inquiries about food products and Coronavirus Disease (COVID-19)?

Please refer FDA website:

Coronavirus Disease 2019 (COVID-19) Frequently Asked Questions.

For food industry related:

• https://www.fda.gov/food/food-safety-during-emergencies/food-safety-and-coronavirus-disease-2019-covid-19
• FDA Offers Assurance About Food Safety and Supply for People and Animals During COVID-19